Registered NDIS Provider · Melbourne · Brisbane · Sunshine Coast · Gold Coast

Built around your family. Run by ours.

We're Michael and Louisa Baxter. Resilient Life Care is the support work side of the business. Lumi Support handles the coordination side. Both run by us, both built for the participants other providers say no to.

Refer a participant Call 0466 971 637

"They didn't ask if we'd be a good fit. They asked when we needed them to start. That changed everything."

Family of a 24-hour care participant Caboolture · post-stroke transition from hospital · 2025

A photograph of Michael and Louisa
(or family business workshop image)

Our story

We started Resilient because the participants we cared most about were the ones being turned away.

Resilient Life Care is a family-run NDIS support provider. Louisa runs the Lumi Support side · coordination, plan management, the navigation work. Michael runs Resilient · direct support workers, complex care, hospital transitions, the hands-on care that happens in someone's home every day.

When we started, we said yes to everyone. Two hours a week. Twenty hours a week. Twenty-four hour care. That meant a lot of admin and a lot of context-switching, but it taught us what NDIS participants and their families actually go through.

Now we focus on the participants and families that need us most. Hospital transitions. Complex care that other providers say no to. SIL placements that need a clinically literate team that won't leave halfway through.

If that's the kind of support you need, you're in the right place.

What we do

Four services. Built for the participants other providers turn down.

Every service is delivered by NDIS-registered support workers. Every plan is built around the participant, not the roster.

Hospital Transitions

From hospital bed to home or to supported accommodation. Discharge planning, in-home setup, complex-care handovers from hospital teams. We work with discharge coordinators and treating teams directly. Two of our largest current clients arrived this way.

How a hospital transition works →

Supported Independent Living

SIL placements with a team that stays. Standard and high-needs. Single 1:1 and shared 1:2 / 1:3 ratios. Active overnight or sleepover. Melbourne, Brisbane (including Caboolture), Sunshine Coast, Gold Coast.

SIL by suburb →

24/7 Complex Care

The participants other providers say they can't staff. Tracheostomy. Ventilation. Severe dysphagia. PEG management. Seizure protocols. Intensive PBS. We hold the clinical and behavioural training in-house.

Complex care credentialing →

Community + Daily Activities

Personal care, daily activities, community participation, transport, respite. The full standard support catalogue, delivered by the same team you'd meet on day one. No revolving roster.

Daily support overview →

Three lives we currently support

Anonymised. Consent-flagged. Every detail checked with the participant or their nominee before publication.

Tier 1 · Hospital transition

"He came home the same week we started talking."

Motorcycle accident, multi-trauma. Discharged from a Melbourne metro hospital. We started planning before he left the ward and had a 24-hour roster ready on day one. Three years on, same lead carer, same family.

Tier 1 · Complex behaviour

"They actually understood Level 3."

Adult with autism Level 3, intensive PBS plan. The previous provider escalated everything to behavioural incidents. We trained the team properly, built a routine that holds, and have not had a hospital admission since.

Tier 1 · Stroke recovery

"They turned a hospital phone call into a home."

Brisbane, Caboolture catchment. Stroke recovery, discharged with significant support needs. We handled the transition from hospital to private accommodation, including the housing logistics his family couldn't carry.

Our team

The faces you'll deal with · not a call centre.

Every participant has a named lead carer and a named coordinator. You will know them by their first name within a week.

Michael Baxter

Co-founder · Operations

Runs the Resilient side. Recruits, trains, and stays close to every Tier 1 plan.

Louisa Baxter

Co-founder · Lumi Support

Runs the coordination side. Speaks with families daily and handles complex plan navigation.

Six full-timers, 50+ casuals

Support workers

Multilingual team across Melbourne and Brisbane. Police-checked, NDIS-cleared, properly trained.

How a hospital transition works with us

Seven steps from referral to safe placement.

For discharge planners, hospital social workers, and families coordinating a discharge.

Initial referral

Phone or form. Same-day acknowledgment.

Funding check

We confirm what the plan funds before any commitment.

Hospital visit

We meet the team and the participant on-site.

Roster build

Lead carer named. Backup carer named. Schedule drafted.

Home / SIL setup

Housing, equipment, clinical handover.

Discharge day

Two carers on-site for handover, day one.

Week one review

Family and discharge team get a written report.

For Support Coordinators

The provider you can confidently send the difficult ones to.

You know the participants no one wants to staff. We do too. Send them our way. We will tell you in 24 hours whether we can take them on, and tell you honestly if we cannot.

Coordinator referral form →

Common questions

Plain answers for families and coordinators.

Are you NDIS-registered?

Yes. ABN 75 672 596 217. Registration current to 26 May 2028. We are listed on the NDIS Commission provider register.

What complex care do you support?

Tracheostomy, ventilation, severe dysphagia, PEG feeding, complex bowel care, seizure protocols, intensive positive behaviour support. We hold the clinical and behavioural training in-house and bring in registered nurses where the plan funds them.

Do you work with hospital discharge teams?

Yes. We come in before the participant leaves the ward. We have ongoing relationships with discharge teams across Melbourne metro hospitals and the north Brisbane area.

How do you handle 24/7 rosters?

Lead carer plus backup carer per participant. Active overnight or sleepover depending on the plan. Same team week to week. We do not sub-contract or use agency casuals on Tier 1 plans.

Where do you operate?

All of Melbourne. Brisbane (including Caboolture and the north Brisbane area). Sunshine Coast. Gold Coast. We will travel further for the right plan.

Can I switch providers to you?

Yes. NDIS plans give participants the right to choose providers. We handle the handover paperwork and coordinate with your existing coordinator if you have one.